Shipping Policy

Last Updated: July 31, 2026

Thank you for shopping with Cafe de Lune. We are committed to processing and delivering your order as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and holidays.

During periods of high order volume, processing times may be slightly longer. If there is a significant delay, we will notify you by email.

Shipping Rates

Shipping charges are calculated at checkout based on your delivery address, selected shipping method, and the weight of your order.

Any available free shipping promotions will be clearly displayed on our website.

Delivery Times

Estimated delivery times begin after your order has been processed.

Typical delivery estimates are:

• Standard Shipping: 3–7 business days

• Expedited Shipping (if available): 1–3 business days

Delivery times are estimates only and are not guaranteed.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided, please contact us immediately. We will do our best to update the address before the order ships. Once an order has been shipped, we cannot guarantee that address changes can be made.

Additional shipping charges may apply if a package is returned due to an incorrect or incomplete address.

Lost, Stolen, or Delayed Packages

Cafe de Lune is not responsible for shipping delays caused by carriers, weather, natural disasters, customs, or other circumstances beyond our control.

If your package appears to be lost, please contact the shipping carrier first using your tracking number. If you need additional assistance, contact us and we will gladly help investigate the issue.

Cafe de Lune is not responsible for packages that are marked as delivered by the carrier but are subsequently lost or stolen.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the damaged product and packaging. We will review your claim and work to resolve the issue promptly.

International Shipping

International shipping may be available to select countries.

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local government.

Delivery times for international orders may vary depending on customs processing and the destination country.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team. We are happy to assist you.